Our Guarantee

The 6-Point Carpet One Quality Assurance Guarantee covers every Carpet One Brand carpet we sell. Basically, it takes all the risk out of buying a new carpet. And it’s available only at our store, a Carpet One store. All of the following components are part of this unprecedented promise.

1. Satisfaction

If you’re not satisfied with your Carpet One Carpet for any reason within 15 days of installation, we will replace it with a carpet of equal value. This guarantee applies to carpeting for residential use only and excludes pad, glued-down flooring and installation charges.*
*Our guarantee is for one replacement only, and requires that the carpet be returned in the original condition in which it was received.

2. Quality

We guarantee that your carpet is first quality and free of manufacturing defects. Should a claim develop in this regard (provided the manufacturer is in agreement) the problem will be corrected to your satisfaction or the carpet will be replaced at no cost to you.

Loveland Design Quality
Loveland Design Wear Guarantee

3. Wear

We guarantee that with proper care and maintenance, ** the pile of your new carpet will not wear by more than 10% by weight for the stated period, from the date of installation. If it does, we will replace it at our expense, including installation.
** Following regular carpet care and routine maintenance is essential to maintain your Carpet One warranty coverage. See our Complete Carpet Warranty Guide for more information on this coverage

4. Installation

We guarantee the quality of workmanship to be professional and in keeping with the standards set by the carpet industry. Should installation service be required anytime during the life of the carpet, as long as it has not been caused by improper cleaning or abuse, we will return and provide that service at no cost to you.

5. Price

If, within 30 days of your purchase from Loveland Design Carpet One, you are able to find the same product elsewhere in the area at a lower price, we will gladly refund the difference – plus 10%.

6. Stain Resistance

Many Carpet One carpets have been specially treated to resist stains, and come with written five year warranties. Other stain-resistant carpet carried by us have their own separate warranties, and may be covered for as long as ten years.